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Help Starts With 2-1-1


Toll-free     Confidential

Dial 2-1-1 or 1-800-346-2211   www.211helpline.org 

...connecting people with services in Steuben, Chemung, Allegany, Schuyler & Yates Counties…

2-1-1 HELPLINE is... a free and confidential information and referral service that connects individuals with resources in their community.  2-1-1 Helpline has directed those in need to hundreds of local human service agencies, plus many more agencies serving this region and to over 100 self-help and support groups.  Callers speak directly with our information and referral specialists and gain access to comprehensive information and referral services 24 hours/day, 7 days/week.

The Institute for Human Services has provided HELPLINE Information and Referral services since 1984.  HELPLINE is now 2-1-1 HELPLINE, accessible by dialing 2-1-1 or 1-800-346-2211.  We are a member of the 12-county 2-1-1 Finger Lakes Collaborative.

2-1-1 HELPLINE provides information and referral on a comprehensive range of services, including…

  • Alcohol/Substance Abuse
  • Clothing/Food/Personal Goods
  • Counseling/Crisis Services
  • Environmental & Education Programs
  • Family Life/Parenting
  • Financial Counseling & Foreclosure Assistance
  • Health/Wellness
  • Legal/Dispute Resolution
  • Prescription Expense Assistance
  • Seniors Services and Supports
  • Shelter and Housing
  • Services for Small Businesses
  • Support Groups
  • Transportation Options
  • Volunteer Opportunities
  • Youth Services and Supports

2-1-1 HELPLINE is used by…

  • The general public, individuals, family and friends
  • Human service agencies, professionals, staff  and volunteers
  • Government, social services, community agencies and staff
  • School districts, education and counseling professionals and students
  • Employers, supervisors, corporations and small businesses
  • Faith communities, civic groups and others serving the public interests

2-1-1 HELPLINEis provided by The Institute for Human Services, improving access to services in the Southern Tier through …

  • 2-1-1 HELPLINE toll-free telephone access
  • Searchable database, Teen Helpline and volunteer resources at www.211helpline.org
  • Comprehensive human service directories for Steuben, Allegany, Chemung, Schuyler and Yates Counties, with 100% annual updates
  • Provider Online and e-newsletters; news & resources for the nonprofit community
  • Toll-free call center & contact management services
  • 2-1-1 HELPLINE reports/analysis for needs assessments and agency planning
  • Steuben Rural Health Network
  • Steuben Mobility Program Management & Coordinated Transportation Volunteers
  • Child Health Plus/Family Health Plus referral
  • Interagency collaboration/integrated planning
  • Annual conference & training opportunities
  • Nonprofit support website: www.ihsnet.org

2-1-1 HELPLINE’s Online Resources

Find us on Facebook, too, for news and events!


Support for 2-1-1 HELPLINE is provided by…

Steuben & Chemung County Departments of Social Services, United Way of the Southern Tier, Community Foundation of Elmira-Corning and the Finger Lakes, Allegany County United Way, Schuyler County United Way, New York State Office of Children and Family Services and Institute for Human Services member agencies.

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